Business Support Coordinator

Your Role

As Business Support Coordinator you will be the primary day-to-day contact of several small to medium sized customers booking orders for trailer and container activities within CEE geography. 
You will also assist the Transport Planners, Planning Supervisor, and Operations Manager with order communication and administration, and support with spot quotations.

Key Responsibilities

• To build constructive and pleasant relationship with the customer, to build a strong rapport with customers, act pro-active for customer’s needs;
• To be proactive in the solving of problems that may/or will result in customer dissatisfaction with service (i.e. failure in agreed service level; delays, etc.);
• To meet and to exceed service expectations as set by customer;
• To ensure all customer agreements (i.e. rate-; fuel- and invoice agreements) are recorded and applied;
• Ensuring the data quality of orders;
• To ensure that all invoice queries are dealt with in a timely manner and that relevant paperwork (CMR, packing lists where relevant) will be collected and processed without delay.
• To monitor and review service level KPI for and with the customer.
• To maximize revenue opportunities;
• To assist the Transport Planners and Planning Supervisor in order communication and administration.
• To generate sales leads for Operations Manager and Local Sales.
• To distribute, coordinate and quote spot loads, RFQs, mini tenders to and on behalf of various POFM offices;
• To find spot loads for trailers without reloads (ad hoc) through business network and spot quotation portals like Trans, Timocon, and Transporeon.
• To assist the Operations Manager in preparing meetings, reports, and analysis.
• To perform office management tasks, in liaison with local management. Tasks could include arranging meetings, facility management, travel arrangements, etcetera.
• Be aware of, and act in accordance with, all P&O Ferrymasters policies.
• Bring to the attention of your manager any matter that could be detrimental to the wellbeing of the Company.
• Carry out any other duties which may reasonably be required by your manager.
• Executing all tasks related to being a Toyota Safety Window, ensuring pro-active reporting and root cause analysis regarding the health and safety matters relating to Toyota customer account.

Your profile 

As Business Support Coordinator you take responsibility and possess excellent communication skills.  

So you:

• Are educated to a minimum of Bachelor level or similar level through work experience, preferably commercial / CS role within the logistics industry;
• Have good command of Polish and English language (other European languages are preferred);
• Have good working knowledge of Microsoft Office packages;
• Have good IT literate
• Are accurate, and customer orientated.

Who are we

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on the experience of the successful candidate.

Other benefits include Company pension, P&O Ferries travel concessions, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.

Time to act!