Customer Service Representative 

  • Location: Milan
  • Full time: 40 hours per week
Daisy Smeets

Join the team that drives logistics forward

Do you know all ins and outs of Transport Management? Do you always succeed in creating the ultimate customer experience, even in hectic times? Can your ideas contribute to our dynamic, international organisation? Then you’re exactly what we’re looking for.

Your team

The Customer Service team is responsible for a correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments, the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.

Your role

As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

Other key responsibilities include:

  • Being responsible for the whole customer order acceptance linked with administrative activities;
  • Acting as liaison to a dedicated client base;
  • Meeting and exceeding service expectations as set by customers;
  • Maximizing revenue opportunities;
  • Working closely with operational and sales teams in pursuing customer needs;
  • Building a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers;
  • Ensuring all customer agreements are recorded and applied;
  • Ensuring that Transport Planners and International Forwarders are aware of the orders taken and the level of priority of these orders;
  • Being pro-active in solving of problems.
 Who you are

As Customer Service Representative you take responsibility, ownership and possess excellent communication- and influencing skills. 

So you:

  • Are educated to a minimum of MBO-level or equivalent (preferably in Logistics);
  • Have relevant experience in a customer service environment;
  • Have good command of Italian and English language, complimentary languages are preferred;
  • Are a self-starter with excellent organizational skills;
  • Have good knowledge of Microsoft Office packages;
  • Are willing to work in a shift pattern.

How you'll benefit

At P&O Ferrymasters, we don’t just want to attract the best in the business – we want to keep them as part of our team. You can progress to your full potential with a range of perks, rewards and development opportunities.

  • Growth and training opportunities
  • Competitive salary package
  • Variety of team-building events
  • Pleasant and comfortable work environment in a brand new office. 
Solutions & Services

What we do

Take a look at the vast array of supply chain services our team provides to businesses across Europe.

Join us

Ready to progress to your full potential? Apply to join the P&O Ferrymasters team today and start your rewarding career with one of Europe’s leading logistics companies.