Standards for customers

Below, you can find everything you need to know about our fuel clause, marine insurance and terms & conditions.

All Risk Marine Insurance

P&O Ferrymasters strives to provide the highest levels of service at all times. However, unexpected events can occasionally cause problems. While we have first class worldwide liability insurance, legal limits on carriers’ liability often means there is no guarantee that shippers can recover the full value of any lost or damaged cargo.

Fortunately, we’ve used our buying power to negotiate insurance with a first-rate cargo insurer on our customers’ behalf. Available at excellent rates, this insurance will provide enhanced protection for a wide variety of commodities, shipped to destinations across the globe.

To find out more about cargo insurance or get a quote, contact your local office.

Terms & Conditions

We provide all European logistics services based on a set of General Terms & Conditions (2020) alongside the Standard Trading Conditions (2017) from the British International Freight Association.

Our terms & conditions are amended from time to time, with the latest versions available below. If you have any questions about our terms and conditions, don’t hesitate to get in touch with our team.



Speak to the experts

We’re committed to maintaining transparent partnerships with all our customers. If you have any queries about our fuel clause, terms and conditions or marine insurance, don’t hesitate to get in touch.