Contract Co-ordinator

Your department

You will be part of a highly dedicated and professional team, which is based on our customer site in Llanwern. Your team consists of experienced Customer Service Representatives and Transport Professionals, and by teaming up with other operational and supportive departments within the organisation; a high service level can be achieved with the shared aim of achieving the very best for our customers.

Your role

So what’s this job all about? As Contract Co-ordinator you will be responsible for supporting the Operations Supervisor to ensure the continuing day to day running of the contract.

Other key responsibilities will include:

• Provide inductions for visiting drivers
• Chaperone drivers through the loading process
• Ensure collection and delivery expectations are met in both an effective and efficient way
• Raise and manage bookings keeping key personnel informed of all necessary changes
• Liaise with Asset and Charter contacts to achieve optimum service
• Support activities such as customs clearance and standkit change overs
• Collate information relevant for various KPI’s on a weekly and monthly basis and report to line manager
• Daily liaison with Customer personnel in a professional manner
• Liaise with P&OFM employees at other sites to maximise efficiencies for the customer
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Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea. We operate from over 20 locations in 13 countries and work with some of the best-known global household names.

We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

Who are you?

As Contract Co-ordinator you have previous experience of working in a customer focussed operational role, with excellent customer service skills.

So you have:

• Excellent communication skills, with an ability to develop and maintain good working relationships at all levels
• Strong organisational skills, including ability to prioritise and manage own workload
• An eye for detail and excellent customer service
• Good IT skills, including MS Word and Excel
• A current driving licence
• H&S knowledge and awareness
  
  

We offer!

P&O Ferrymasters offer a competitive package in line with the seniority of the position. Other benefits include Company pension, P&O Ferries travel concessions, Employee Assistance Scheme and an employee wellbeing programme along with opportunities for personal and professional training and development.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you….