Contract Manager

Your Role

As a Contract Manager you will be part of a highly dedicated and professional team, which is responsible for delivering the highest quality of service to an internationally dedicated client base. The main purpose of your role will be acting as the preferred contact towards the most important and strategic customers of POFM. Working close with customers and internal stakeholders to ensure proactive communication and constant improvement. Joint responsibility with Sales to increase share of wallet, while being on top of performance levels, taking corrective actions in case needed.

Key Responsibilities

• Maintain and build strong relationships with corporate accounts, both operationally and strategically; act as profit owner and oversee high-level cost management
• Analyze customer requirements, operational terms, and performance to support the commercial process and proactively manage credit control
• Map external stakeholders and contribute to account plans, SOP creation, and the implementation of corporate accounts
• Drive customer development and growth through performance management, QBRs, development talks, and direct or joint efforts with Sales
• Identify potential risks and align with relevant teams (e.g. Equipment, Capacity) on mitigating actions and business continuity planning (BCP)
• Support on educating customers and ensure optimal onboarding experiences
• Support and participate in contract negotiations and coordinate customer visits
• Collaborate closely with Sales, Product, and Customer Service to ensure alignment and strong internal relationships
• Support on quote processes

Your Profile

• Have at least five years of specific work experience in a logistics environment as a contract manager or similar role within operations
• Strong sparring partner and by that support colleagues
• Being an inspiring colleague and always represent POFM values
• Have strong accuracy to numbers and a good sense of urgency
• Are a real team player
• Have very good knowledge of English and a second European language
• Have affinity with logistics and transport, especially container and trailer transport throughout Europe

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; creating opportunities and improving lives worldwide. With over 113,000 employees spanning 78 countries, DP World combines global infrastructure with local expertise to build efficient, end-to-end supply chain solutions. Through continuous investment in innovation and cutting-edge technology, DP World is leading the logistics sector towards more streamlined and resilient trade, minimizing disruptions from the factory floor to the customer’s door.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.

• Employee Assistance Scheme
• Employee wellbeing programme
• Opportunities for personal and professional training and development

We offer access to GoodHabitz training courses, including:

• Effective Communication
• Project Management
• Time Management
• Friendly team, supportive and professional managers
• Flexible working environment where humour is important
• We like to party now and then, therefore we have a dedicated team that organises Christmas Parties and Summer Events.

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know!

Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you!