Control Tower Operator

Your Role

As a Control Tower Operator you will be part of a highly dedicated and professional team, which is responsible for delivering the highest quality of service to an internationally dedicated client base. The main purpose of your role is to be responsible for the correct settlement of customer orders dealt within one of our dedicated Control Towers. By working with the strategic account, carriers and various internal departments the Control Tower Operator is responsible for meeting and exceeding service expectations as set by the customer of P&O Ferrymasters Ltd.

Key Responsibilities

You will play an active part in the company ‘s order acceptance process linked to the administrative activities. Next to this you will have the following tasks:

• You will act as liaison to a dedicated client base and will advise customers on developments and resolve all queries relating to incidents e.g. refused loads or damages.
• To provide an efficient and cost-effective collection and delivery service you will be maintaining and using a proper carrier portfolio. Your responsibility is to combine loads to optimize the load factor, taking in account of loading/unloading areas, wishes / demands of clients, specific load characteristics and combined loading regulations. Therefore you will liaise closely with carriers to ensure that they have full, accurate and timely information to complete the job.
• You will assist the Manager Control Tower and the Carrier Manager in meeting the commercial policy expectations and departmental objectives. You will then continuously search for ways to improve the efficiency of the collaboration between P&O Ferrymasters and the strategic account.

Your profile 

• You have work experience in a similar role like Customer Service Representative
• Customer minded and excellent social skills
• Have affinity with logistics and customer orientation
• You are a real team player, always looking for opportunities and taking risks
• Have very good knowledge of the Dutch and English language
• You have a flexible attitude and last but not least; a good sense of humour

Who are we

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; creating opportunities and improving lives worldwide. With over 113,000 employees spanning 78 countries, DP World combines global infrastructure with local expertise to build efficient, end-to-end supply chain solutions. Through continuous investment in innovation and cutting-edge technology, DP World is leading the logistics sector towards more streamlined and resilient trade, minimizing disruptions from the factory floor to the customer’s door.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.

• 13th-month salary
• 28 vacation days
• Attractive pension scheme
• P&O Ferries travel concessions
• Employee Assistance Scheme
• Employee wellbeing programme
• Opportunities for personal and professional training and development
• We offer access to GoodHabitz training courses, including:
  • Effective Communication
  • Project Management
  • Time Management
• Friendly team, supportive and professional managers
• Flexible working environment where humour is important
• We like to party now and then, therefore we have a dedicated team that organises Christmas Parties and Summer Events.

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!