Do you know all ins and outs of Transport Management? Do you always succeed in creating the ultimate customer experience, even in hectic times? Join our team if you’re looking for a challenging and rewarding career!
Your department
The Customer Service team is responsible for correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments, the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.
So what’s this job all about?
As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.
Other key responsibilities will include:
- Being responsible for the whole customer order acceptance linked with administrative activities;
- Acting as liaison to a dedicated client base;
- Meeting and exceeding service expectations as set by customers;
- Maximizing revenue opportunities;
- Working closely with operational and sales teams in pursuing customer needs;
- Building a constructive and pleasant relationship with the dedicated customer base, building a strong rapport with customers;
- Ensuring all customer agreements are recorded and applied;
- Ensuring that Transport Planners and International Forwarders are aware of the orders taken and the level of priority of these orders;
- Being proactive in solving problems.
Who are we?
At P&O Ferrymasters, you will join a pan-European leader in tailor-made transport, logistics, and supply chain solutions. We’re part of P&O Ferries – owned by DP World – and work across road, rail and sea through our Contract Logistics, Freight Management and Assets divisions. We operate from more than 20 strategic locations in 12 countries, where a passion unites 500+ colleagues for customer and service focus.
Who are you?
As Customer Service Representative you take responsibility and possess excellent communication- and influencing skills.
So you:
- Are educated to a MBO-level or equivalent (preferably in Logistics);
- Have relevant experience in a customer service environment;
- Have good command of English language, additional European languages are preferred;
- Have good knowledge of Microsoft Office packages;
- Are a self-starter with excellent organizational skills.
We offer!
P&O Ferrymasters offers a competitive package in line with the content of the job role.
Time to act!
Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter by 31 August 2023 to recruitment@pofm.com. We look forward to hearing from you….
