Customer Service Representative

Your Role

The Customer Service Representative is responsible for a correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments, the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.

Key Responsibilities

As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets the expected criteria. Next to this you will have the following tasks:

• You will be point of contact for our customers in Europe;
• Responsible for the complete customer order acceptance process, ensuring that all administrative activities are accurately executed;
• Gather and update information regarding collections, deliveries, and order statuses in the system, ensuring the latest information is available to all relevant teams;
• Provide proactive customer service that meets and exceeds customer expectations;
• Work closely with operational teams, sales departments, and other internal stakeholders;
• Take responsibility for managing customs-related tasks when required;
• Assist the Manager/Supervisor Control Tower as needed, contributing to meeting team objectives and supporting the overall commercial strategy.

Your profile 

• Educated to a MBO-level or equivalent (preferably in Logistics);
• Have preferably 3 years of experience in a customer service role, ideally within the transport, logistics, or supply chain industries;
• Good command of Polish and English language, additional European languages are preferred;
• Strong interpersonal skills for building and maintaining relationships with customers;
• High level of accuracy in data entry and record-keeping;
• Strong organizational abilities to manage multiple customer orders, inquiries, and administrative tasks simultaneously;
• Good knowledge of Microsoft Office packages.

Who are we

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; creating opportunities and improving lives worldwide. With over 113,000 employees spanning 78 countries, DP World combines global infrastructure with local expertise to build efficient, end-to-end supply chain solutions. Through continuous investment in innovation and cutting-edge technology, DP World is leading the logistics sector towards more streamlined and resilient trade, minimizing disruptions from the factory floor to the customer’s door.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position and the content of the job role. Salary will be dependent on experience of the successful candidate.

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!