Operations Supervisor

key Responsibilities

• Managing the contract with Customer production centres
• Forming a relationship with key contracts at the Customer through regular meetings and visits
• Managing performance in terms of Health and Safety, customer service, profit and loss, liaising as necessary with the UK Operations Manager
• Scheduling, attending, minuting and driving actions through at Operational Reviews with the Customer in terms of service, operational performance, costs and initiatives.
• Reviewing and analysing monthly reports with particular focus on cost, payload, and delivery performance
• Participation in Load/Safety Audit procedures
• In liaison with the Contract Manager, making suggestions on improvements in the operation, transportation and processes to deliver H&S, costs and service benefits
• Recording, investigating and responding to Customer complaints
• Requesting and analysing forecast information, identifying potential problems or opportunities to the Customer
• Bringing any market changes to the attention of the Customer along with suggestions on how these will be managed
• Providing quotes for loads not covered by the Customer Rates Schedule
  
  

• Previous experience in operations and a customer facing role
• Strong customer orientation
• Excellent organisational skills, including ability to prioritise and work to deadlines
• Ability to quickly adjust with decisiveness and integrity
• Excellent communication skills with ability to liaise with people at all levels in a professional manner
• Attention to detail and accuracy
• Basic knowledge of systems updating and data entry, including working knowledge of MS Word and Excel
• Excellent problem solving skills, with an innovative approach, and able to take the initiative
• Strong teamwork ethic, motivational and cooperation skills
• A strong sense of responsibility and accountability
• Health and Safety knowledge and awareness
• Ability to work extended hours if required

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. 
We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea. We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

P&O Ferrymasters offer a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.

Other benefits include Company pension, P&O Ferries travel concessions, Employee Assistance Scheme and an employee wellbeing programme, along with opportunities for personal and professional training and development.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? 
We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you….