Customer Service Clerk

Your role

As a Customer Service Clerk, you’ll play a key role in ensuring smooth and accurate information flow between our customers, internal teams and suppliers. Join Multimodal Solutions in Amsterdam and help drive the future of logistics. You’ll support our operations with precision and dedication, contributing directly to our high‑quality service standards. This is your chance to grow within an international environment and make a real impact every day.

Key responsibilities

You will play an active role in supporting the operational and administrative processes within Amsterdam office. Your main responsibilities include:

• Process customer orders and ensure documentation accuracy.

• Ensuring correct settlement of transport orders (actuals, costs).

• Maintaining accurate and timely information flows between Customers, Operations, and external stakeholders.

• Accurately processing data into internal Transport Management Systems and external platforms.

• Checking accuracy and compliance of information received from customers and suppliers.

• Respond to inquiries and resolve administrative issues promptly.

• Collaborate with operations and finance teams for efficient and reliable process.

• Acting in accordance with all Multimodal Solutions and DP World policies.

• Reporting any concerns that could impact company wellbeing to your manager.

• Performing any additional duties reasonably requested by your manager

Your profile

• Good command of English language and another European languages

• Experience in administrative and customer service tasks within logistics, transport or freight forwarding

• Proficiency in MS Office; familiarity with ERP systems; strong organizational skills

• Minimum secondary education; training in administration or logistics preferredD

• etail-oriented; proactive; ability to manage multiple tasks under pressure

• Team player

Who are we?

We are Multimodal Solutions (formerly P&O Ferrymasters), and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World, one of the largest global logistics companies in the world; at any one time, 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

Multimodal Solutions offers a competitive package in line with the seniority of the position.

Employee Benefits & Growth Opportunities

• Time Off & Flexibility: You will benefit from a hybrid working policy and 28 vacation days per year with the option to purchase additional days.
• Competitive compensation: Our salaries depend on experience and include a 13th-month salary payment. In addition, we offer an attractive pension scheme.
• Health Security: We care for our employees, supporting newly prescribed glasses, free sessions with a licensed psychotherapist and access to the A.S.R. Vitality Platform for health and wellness.
• Personal Growth: We foster cross-organizational connection & collaboration through the DP World Wellbees platform, where you engage in various activities.
• Learning: You will have access to multiple platforms such as One Learn, GoodHabitz, Wellbees, Employee Assistance Program.
• Leadership: We offer mentorship and coaching from C-level executives and leadership development through the “Inspire the Next Generation of Talent” program.
• Additional Perks: You can enjoy employee discounts through our exclusive benefits platform, a flexible working environment, and our strong culture of team building and joyful spirit, including sports competitions, baking contests and celebrations of holidays, just to name a few.

As part of the DP World group, Multimodal Solutions offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you!