Customer Service Representative

Your role

As a Customer Service Representative, you will be part of a highly dedicated and professional team, which is responsible for delivering the highest quality of service to an internationally dedicated client base. The main purpose of your role will be responsible for the whole customer order acceptance linked with administrative activities and for meeting and exceeding service expectations as set by the customer.

Key responsibilities

You will play an active part in the company‘s order acceptance process linked to the administrative activities. Next to this you will have the following tasks:

• You will act as liaison to a dedicated client base and will advise customers on developments and resolve all queries relating to incidents, e.g., refused loads or damages.
• To provide an efficient and cost-effective collection and delivery service you will be maintaining and using a proper carrier portfolio. Your responsibility is to combine loads to optimize the load factor, taking into account loading/unloading areas, wishes/demands of clients, specific load characteristics and combined loading regulations. Therefore, you will liaise closely with carriers to ensure that they have full, accurate, and timely information to complete the job.
• You will assist the Manager Control Tower and the Carrier Manager in meeting the commercial policy expectations and departmental objectives. You will then continuously search for ways to improve the efficiency of the collaboration between P&O Ferrymasters and the strategic account.

Your profile

• You have work experience in a similar role like Customer Service Representative
• Customer minded and excellent social skills
• Affinity with logistics and customer orientation
• You are a real team player, always looking for opportunities and taking risks
• Have very good knowledge of the Dutch and English language
• You have a flexible attitude and last but not least; a good sense of humour

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; creating opportunities and improving lives worldwide. With over 113,000 employees spanning 78 countries, DP World combines global infrastructure with local expertise to build efficient, end-to-end supply chain solutions. Through continuous investment in innovation and cutting-edge technology, DP World is leading the logistics sector towards more streamlined and resilient trade, minimizing disruptions from the factory floor to the customer door.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position.

Employee Benefits & Growth Opportunities

• Time Off & Flexibility: You will benefit from a hybrid working policy and 28 vacation days per year with the option to purchase additional days.
• Competitive compensation: Our salaries depend on experience and include a 13th-month salary payment. In addition, we offer an attractive pension scheme.
• Health Security: We care for our employees, supporting newly prescribed glasses, free sessions with a licensed psychotherapist and access to the A.S.R. Vitality Platform for health and wellness.
• Personal Growth: We foster cross-organizational connection & collaboration through the DP World Wellbees platform, where you engage in various activities.
• Learning: You will have access to multiple platforms such as One Learn, GoodHabitz, Wellbees, Employee Assistance Program.
• Leadership: We offer mentorship and coaching from C-level executives and leadership development through the “Inspire the Next Generation of Talent” program.
• Additional Perks: You can enjoy employee discounts through our exclusive benefits platform, a flexible working environment, and our strong culture of team building and joyful spirit, including sports competitions, baking contests and celebrations of holidays, just to name a few.

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you!